Last Updated: 8th September 2024

Refaa Ltd. (“we,” “our,” or “us”) is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, phone number, address, and any other information you provide to us directly.
  • Usage Information: We collect information about your interactions with our website and services, including IP address, browser type, device information, and pages visited.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience on our website.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our services.
  • To communicate with you, respond to your inquiries, and provide customer support.
  • To send you updates, promotional materials, and other information related to our services (if you have opted in to receive such communications).
  • To monitor and analyse trends, usage, and activities in connection with our services.
  • To detect, investigate, and prevent fraudulent transactions and other illegal activities.

3. Sharing Your Information

We may share your personal information with:

  • Service Providers: Third-party vendors, contractors, and service providers who perform services on our behalf.
  • Legal Authorities: If required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations, protect our rights, or prevent harm.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to a third party.

4. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to your personal information and request corrections if any information is inaccurate.
  • Opt-Out: You may opt out of receiving promotional communications from us by following the instructions in those communications.
  • Cookies: You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.

5. Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Retention of Information

We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@refaa.ltd